Effective Date: 1 August 2025
Last Updated: 9 March 2026

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Excellentia Airline Academy (“we,” “our,” or “us”) is the trading name of EAA Holdings (Pty) Ltd (Reg. No. 2024/572684/07). We are committed to protecting your privacy and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flyexcellentia.com  (the “Site”). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

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1. Information We Collect

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We may collect the following types of personal and non-personal information:

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• Personal Information: Name, email address, phone number, mailing address, and any other information you voluntarily provide via forms or contact methods.

• Automatically Collected Information: IP address, browser type, device information, pages visited, and usage patterns via cookies and analytics tools.

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2. How We Use Your Information

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We may use the information we collect to:

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• Provide, operate, and maintain the website

• Improve user experience and website functionality

• Respond to inquiries, requests, or customer service issues

• Send newsletters, marketing communications, or other updates (if opted in)

• Monitor and analyse usage and trends to improve the Site

• Comply with legal obligations

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3. Sharing Your Information

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We do not sell your personal data. We may share your information in the following circumstances:

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• With service providers or partners who help operate our website or business

• When required by law or in response to valid legal processes

• To protect our rights, privacy, safety, or property, and/or that of others

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4. Cookies and Tracking Technologies

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We use cookies and similar tracking technologies to monitor site usage and enhance your experience on our website. You can control the use of cookies through your browser settings. Disabling cookies may limit some functionalities of the Site.

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5. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

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6. Data Security

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We implement appropriate technical and organisational measures to protect your personal information. However, no electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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7. Phishing and Fraudulent Communications

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We take the protection of your personal information seriously. However, cybercriminals may attempt to impersonate our organisation through fraudulent emails, messages, or websites in order to obtain personal information or payments.

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Please note that Excellentia Airline Academy, our holding company EAA Holdings (Pty) Lt, or any of our associated flight schools, including Skyhawk Aviation Ltd or Aeronav Academy Ltd, will never request sensitive information such as passwords, full banking details, or confidential personal data via unsolicited email. Any official communication from us will come from our verified company email domains.

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If you receive a message claiming to be from us that seems suspicious, asks for unexpected payments, or requests sensitive information, please do not respond or click on any links. Instead, report the message to us immediately so we can investigate.

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Excellentia Airline Academy cannot be held responsible for losses resulting from fraudulent communications sent by third parties impersonating our organisation. We encourage all users to verify communications and exercise caution when sharing personal information online.

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If you are unsure whether a communication is legitimate, please contact us directly through the contact details listed on our website.

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8. Your Data Rights

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Depending on your location, you may have the right to:

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• Access the personal information we hold about you

• Request correction or deletion of your information

• Object to or restrict processing of your data

• Withdraw consent where processing is based on consent

• Lodge a complaint with a data protection authority

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To exercise any of these rights, please contact us using the contact details below.

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9. Children’s Privacy
 

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

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10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the Site constitutes your acceptance of the revised policy.

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11. Contact Us

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If you have any questions about this Privacy Policy or our data practices, you can contact us at:

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Excellentia Airline Academy

Hangar 1, Grand Central Airport
Johannesburg, South Africa

Tel: +27 11 701 2622
info@flyexcellentia.com